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Our aim at Hypnotique Hair Lounge is to provide exceptional service in a timely manner. To help us achieve this we have implemented the following set of policies.
We understand that life happens, and sometimes appointments need to change. However, last minute cancellations and missed appointments have a significant impact on our salon, our team, and other clients. To secure your booking, all appointments require a valid credit or debit card to be securely stored on file. We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Appointments cancelled or rescheduled with less than 24 hours' notice may incur a cancellation fee of 50% of the booked service, while no-show appointments may be charged 100% of the booked service.If you are running late, please let us know as soon as possible. Clients arriving more than 15 minutes late may need to have their appointment shortened, rescheduled, or cancelled, and the applicable cancellation fee may apply. Our cancellation policy allows us the opportunity to offer your appointment time to another client and helps us respect the time of both our team and our guests. Thank you for your understanding and support.
We know life gets busy, and it's easy for an appointment to slip your mind. To help, we'll send you a reminder text 48 hours before your appointment. Please confirm your appointment by replying to the text message and complete your client form as soon as possible. This allows us to finalise our schedule, prepare for your visit, and ensure we can provide the best possible experience for all of our clients. If you need to make any changes to your appointment, please let us know at least 24 hours in advance to avoid any applicable cancellation fees.
At Hypnotique Hair Lounge, our team is committed to providing exceptional hair services in a professional, welcoming, and relaxing environment. If you are not completely happy with the result of your hair service, please contact us within 7 days of your appointment so we have the opportunity to assess and rectify any concerns. We believe this provides a fair timeframe for you to style and manage your hair at home and determine whether any adjustments are needed. Requests made after 7 days, or changes due to a change of mind rather than the original service, will be treated as a new appointment and charged accordingly.
At Hypnotique Hair Lounge, we offer both K-Tip and Weft hair extensions. Before your application, we'll book you in for a complimentary consultation to discuss your hair goals, colour match your extensions, recommend the most suitable method for your lifestyle, and provide a personalised quote so there are no surprises on the day of your appointment. As your extensions are custom ordered specifically for you, a 50% booking fee is required to secure your appointment and hair order. This booking fee is non-refundable if your appointment is cancelled or rescheduled with less than 48 hours' notice. Once your hair order has been placed, the booking fee is non-refundable, as the extensions have been purchased specifically for you.
Please ensure you’re booked in for the services you would like to have done. If you change your mind on the day and remove a service you were booked in for you still may be charged for it. If you’re running late please contact us as soon as possible. Arriving no more than 15 minutes late will reduce the time we can spend working our magic on your hair.